Frequently Asked Questions
Everything you need to know about your Zens experience.
What is the standard shipping timeframe for Zens electronics?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for open-box items?
Zens offers a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Do Zens products come with a manufacturer warranty?
Yes, all our electronic devices come with a standard 12-month limited warranty that covers hardware defects and technical malfunctions under normal use.
Are your charging accessories compatible with all smartphone brands?
Our wireless chargers and cables are designed to be universally compatible with Qi-enabled devices and standard USB-C/Lightning protocols across Apple, Samsung, and Google devices.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.